Author: Joanna Pineda

Is GenAI Jeopardizing Your Brand Authority?

Is AI citing others instead of your organization? Learn how AEO, GEO, and AI visibility can help associations protect their authority.

Using AI to Power Smarter Membership and Marketing Strategies
Posted on April 8, 2026

Let me be blunt: if your AI strategy is focused on writing blog posts faster, generating social captions, or drafting catchier emails, you’re thinking too small.

Yes, AI can absolutely help with those things. And yes, it can save your team time, but that’s not where the real value is. The real opportunity lies in [...]

Are AEO and GEO More Important Than SEO?
Posted on December 29, 2025

A client recently came to us because traffic to their site had dropped significantly. This organization relies on traffic from organic search to bring in prospective members and prospective course attendees. Looking at their analytics, we learned that it’s specifically traffic from Google that had dropped significantly. What was going on?

If your site is [...]

Want to Expand Your Reach? Try These Digital Strategies
Posted on November 19, 2025

Many of my association and nonprofit clients are looking to expand their reach.

During the pandemic, virtual conferences helped associations and nonprofits expand their reach by connecting with people who couldn’t – or wouldn’t – travel to an in-person event. These events widened the audience, made meetings more inclusive, and opened the door to new [...]

You Don’t Need an AI Strategy — You Need a Business Strategy Supported By AI
Posted on October 31, 2025

Everywhere I turn, someone is talking about their “AI strategy.” But here’s the truth: you don’t need an AI strategy. You need a business strategy, and AI should support it.

Too many organizations start with technology. They chase tools, trends, and buzzwords before they’ve clearly defined the problems they’re trying to solve. That’s backward.

Why Every Association Needs an AI Policy
Posted on October 14, 2025

Last month, Kevin Ordonez and I presented at .orgCommunity’s Solutions Day in Schaumburg, IL. Our session was focused on the AI journeys of associations. We asked attendees—mostly association CEOs, CIOs, and COOs—a series of questions about how their organizations are approaching AI.

One statistic really stuck out: only 57% of respondents said their organization [...]

Can AI Create Your Website?
Posted on August 6, 2025

AI tools like Canva and ChatGPT promise fast, DIY website creation, but are they good enough for organizations with complex needs? This post explores what AI can (and can’t) do when it comes to website design, development, and content. From the convenience of AI-generated layouts to the irreplaceable value of human expertise, discover when AI might be “good [...]

Why Every Association CEO Must Be a Tech CEO
Posted on May 8, 2025

Every association CEO today needs to think like a Tech CEO. Technology is no longer just backend support — it’s central to strategy, growth, and member satisfaction. This blog post explains why tech leadership matters and what CEOs should do to lead with confidence.


Over the past couple [...]

How We Closed Our Office Sustainably — and Made a Lot of People Happy
Posted on April 22, 2025

How do you close an office without sending everything to the landfill? At Matrix Group, we turned our office closure into a win for our staff, our community, and the planet. Team members upgraded their home offices, local schools got much-needed supplies, and nearly nothing went to waste. It was a smarter, more sustainable way to say goodbye. [...]