What Clients Want: To Be Understood
Posted on March 31, 2009
One of my Project Managers (we call them PMs at Matrix Group) was struggling with an account. The client was frustrated, the Project Manager was frustrated, so of course, now […]Category: Blog
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Is GenAI Jeopardizing Your Brand Authority?
One of my Project Managers (we call them PMs at Matrix Group) was struggling with an account. The client was frustrated, the Project Manager was frustrated, so of course, now […]
The Campaign is Over, but President Obama Still Committed to Social Networking
Posted on March 26, 2009
Candidate Obama ran a great campaign and made amazing use of social networking services to get the word out about his campaign, mobilize supporters, create viral messages, and raise money. […]
Why Is Going to the Doctor Such a Miserable Experience?
Posted on March 24, 2009
Why is it that going to the doctor is such a miserable experience? I don’t think it’s just because we’re usually sick when we see the doctor. From the attitude […] The Power of the Relationship
Posted on March 19, 2009
I tell my staff (especially Project Managers) to jump at any chance to share a meal with a client, vendor or partner. Why? Because I’m convinced that once you’ve shared […]
iStockphoto Uses Twitter for Customer Service
Posted on March 17, 2009
Click on the image to see a larger version of a screen shot of the Twitter search I used to get info about the iStockphoto site being down. I get […]
Getting Started with Facebook – Part 2 – The New Facebook Pages
Posted on March 11, 2009
Starting today, March 11, fans of organizations with Facebook pages will interact with their favorite orgs, companies and brands the way they interact with their buddies. On March 11, all […]
What is a Tag Cloud? And How Do Tags Connect People?
Posted on March 6, 2009
Have you visited a Web site recently that had a list of topics and some topics were in a larger font or in a different color? That’s called a tag […]
Subsidized COBRA Coverage in Stimulus Plan = Additional Burden for Small Businesses
Posted on March 3, 2009
I got a call from my insurance agent today. He wanted to be sure that I knew about the new COBRA provisions in the stimulus package that went into effect […]
Spirit Airlines Sucks; American Express Rocks
Posted on February 27, 2009
I am so mad. I booked tickets on Spirit Airlines to attend a wedding in Mexico later this Spring. I booked the tickets on the Spirit Airlines Web site, paid […]
Standby Power: Is that Monitor Really Turned Off?
Posted on February 24, 2009
In my last power bill, Dominion Power reported that “(n)ationally, 6 percent of our residential electricity consumption goes to … ‘phantom loads’ used by devices – such as, VCRs, televisions, […]