Matrix Group International

Month: January 2020

  • What is Tech Debt and What Should You Do About It?

    What is Tech Debt and What Should You Do About It?

    A couple of weeks ago, I did a webinar on Tech Debt with my CTO, Maki Kato, and MatrixMaxx AMS Product Manager, Tanya Kennedy-Luminati, and was also recently featured in an AssociationsNow article on the topic. What exactly is tech debt?

    Wikipedia says Tech Debt “reflects the implied cost of additional rework caused by choosing an easy (limited) solution now instead of using a better approach that would take longer.”

    I say tech debt happens when: 

    • You rush a solution
    • You don’t understand what you’re really trying to accomplish
    • You allow your tech to get too old
    • Your tech no longer meets the requirements of your organization today

    Examples of tech debt include:

    • The membership database that never really met the needs of your meetings department, even at launch
    • The really old version of WordPress that’s hanging out somewhere, just waiting to be hacked
    • The software that you stopped paying support for, and now it’s four versions behind, and it will cost a fortune to upgrade and you may have to start fresh
    • The custom application that is running on an old version of Windows and SQL Server. The app still works but it’s now on an unsupported version of Windows.

    Does this sound like your organization? If so, you might have tech debt!

    During the webinar, Maki, Tanya and I talked about how the first step to addressing your tech debt is identifying and fully describing it. So before your next budget cycle:

    • Inventory your software and systems. 
    • Describe them. 
    • Find out the versions. 
    • Are they working? 
    • Do they meet your needs?

    Even if you are not in a position to do something about the tech debt immediately, you will know what’s out there and you can start prioritizing the list and budgeting for solutions.

    In future blog posts, we’ll talk about ways to remediate and avoid tech debt. Stay tuned!

     

  • Top 5 Web Design Trends for 2020

    Top 5 Web Design Trends for 2020

    Guest post by Alex Pineda, Matrix Group Creative Director

    New year, new possibilities, especially in web design. With technology advancing at an unprecedented rate, design possibilities seem limitless in the coming year. What do I think we’ll see, design-wise? Here are my predictions for the top 5 web design trends in 2020:

    Progressive Web Applications (PWAs)

    A progressive web application combines the best of both web and mobile apps – think of it as a website built using web technologies (i.e., HTML, CSS, etc.) but acts and feels like an app.  Since PWAs are a technically a website, there is no need to go through digital distribution systems like the Apple App Store of Google Play, making it simple to deploy and disseminate.

    The major advantages of PWAs are (per Wikipedia):

    • Progressive — Works for every user, regardless of browser choice, using progressive enhancement principles.
    • Responsive — Fits any form factor: desktop, mobile, tablet, or forms yet to emerge.
    • Faster after initial loading – After the initial loading has finished, the same content and page elements do not have to be re-downloaded each time.
      • Ordinary websites often already made use of the browser cache to avoid re-downloading the same data redundantly. But on progressive web applications, the same elements do not need to be re-rendered again.
    • Connectivity independentService workers allow offline uses, or on low quality networks.
    • App-like — Feels like an app to the user with app-style interactions and navigation.
    • Fresh — Always up-to-date due to the service worker update process.

    The term “Progressive Web app” was first coined in 2015, and by 2019, there are an increasing number of companies that use PWAs as the means to distribute their services and content, including Twitter, Pinterest, Trivago, Tinder, etc.  As the barriers to entry decrease for creating PWAs, we can only expect more companies to release their own.

    Design for Accessibility

    In the past year, there has been a great deal more care being given to designing experiences that are accessible to as many users as possible.  Microsoft has been a champion of this movement, coining the term “Inclusive Design”, using this definition:

    “Inclusive Design is a methodology, born out of digital environments, that enables and draws on the full range of human diversity. Most importantly, this means including and learning from people with a range of perspectives.”

    To design accessible experiences, keep these things in mind:

    1. Think carefully about your audience – consider who is being included, and who is being excluded.
    2. Ensure your interface provides a comparable experience for all so people can accomplish tasks in a way that suits their needs without undermining the quality of the content.
    3. There are basic principles to follow that enable the best user experiences for the greatest number of people.

    Light vs. Dark Mode

    The ability to switch between dark and light modes has long been available on the MacOS, and with Windows 10, for PC users as well.  I personally tend to use dark mode as it’s easier on the eyes over long periods, and I switch to dark mode on my iPad out of consideration for my sleeping wife.  This ability to switch between modes also applies to your web browser, on Chrome or Safari, and yet this mode didn’t affect the overall style of the actual website.  There is a way on Google Chrome to forcibly turn any website into dark mode, but increasingly, that will no longer be necessary.

    Developers are now working with toolkits and standards, on both Safari and Chrome, that enable your browser to detect which mode (light vs. dark) you are using on your OS, and switch the color scheme on the website to react accordingly.  It will be the responsibility of the website creators to decide if they want to enable this on their site, and how best to adopt a style that works for both. There are a number of guides and tips out there on how design for dark mode, that can help designers and developers take advantage of this new ability, and let users decide for themselves what they prefer.

    Oversized Type & Big Elements

    Websites, particularly for top brands, are favoring large prominent elements – from oversized typography to full screen images, usually a combination of both.  Huge elements like this make a bold brand statement, catch the user’s attention, and help them understand what the site is all about.

    In order to make this approach work, a minimalist approach is necessary.  Reducing the content to a single image (or video) + a short title makes for a clearer message, and an uncluttered experience.  Less is more, but make a big statement!

    Illustration as the Brand Personality

    Rather than relying on stock imagery or a generic photo, brands are using tailored illustrations to convey their brand personalities.  My favorite example of the use of these illustrations comes in the form of the 404 Not Found pages such as:

    The key to using illustration successfully relies on their uniqueness and consistency.  If you have the budget, hire an artist whose work you think matches well with your brand vision – dribbble and other artist portfolio sites are a good way to find them.  If you don’t have the time or budget to commission an artist, there are a plethora of vector art libraries on sites like istock or gettyimages, just find collection that has a good number of illustrations to serve your needs.

    Which design trends are you most excited about in 2020? 

     

  • How Your Digital Marketing Should Change in 2020

    How Your Digital Marketing Should Change in 2020

    Your website, social media pages, videos, email newsletters, email campaigns – they’re all elements of your digital marketing toolbox. It’s the start of a new year. How should your digital marketing change in 2020? I queried my staff and here’s what we came up with:

    Experiment With a Mix of Short- and Long-Form Content

    Is short content better for social shares? Is long content better for SEO? If you’re not being intentional about the topic AND length of your posts, you should be. Here’s a great analysis of short- vs. long-from content from CopyHackers. TLDR summary: Great, long content is incredibly difficult to write, so shorter is probably better for most organizations, but you need to be intentional AND test your content with your audiences.

    Video on All Of Your Social Media Pages

    Facebook, Twitter Instagram and LinkedIn LOVE video. According to Animoto, video is consumers’ favorite type of content on social media. Facebook and LinkedIn prioritize posts with video. If you’re not posting original video (as opposed to embedding a YouTube link) on social media, what are you waiting for?

    Podcasts Are Huge and Growing in Popularity

    There’s no doubt about it: podcasts are hot! According to Podcast Insights, 51% (144 million) of the US population has listened to a podcast – up from 44% in 2018 (Infinite Dial 19), and 16 million people in the US are “avid podcast fans” (Nielsen Q1 2018). Podcasts give you the ability to reach your audiences in a new way, they allow you to share serialized content in a convenient way, and they are easier to produce than video. Could this be the year you launch a podcast?

    Expect Some Turmoil In Your Communities During This Election Year

    Nearly every association and nonprofit will say they are nonpartisan. BUT politics has infiltrated every aspect of our lives. Just in case comments and conversations about the economy, healthcare, trade, or the environment (name your topic) turn rancorous in your communities, be sure you are prepared with monitoring and policies. What will you do if an online discussion about manufacturing best practices turns into a nasty exchange about trade with China? Be prepared!

    Focus on Storytelling for Authentic Content

    I’m rewatching The West Wing and I’m struck by how effectively the show uses storytelling to frame policy positions. Storytelling is effective because stories create connections with real people and they create memories. Here’s a great post from Brandignity about the advantages of using storytelling in marketing.

    Create Personalized Prospect Cultivation Funnels

    We’ve all done this: signed up for a white paper and then gotten endless, automated follow ups from a random company. This is marketing automation gone bad. Marketing automation will only work when your emails and landing pages are thoughtful and personalized for each member, customer or prospect.

    Coordinate Your Platforms Better

    No one web page, email or social post will cause the conversions you need, whether it’s membership signup, meeting registration, publication sale or advocacy involvement. So it’s time to really deepen your awareness of all the marketing channels you own and how they work with one another. No longer can you have the meetings team sending out emails that the web and marketing teams don’t know about. An editorial calendar is a good start. Charting user journeys through your systems is another.

    How will your digital marketing evolve in 2020?